@sks24git2026-10-15A record's key left out the field that sets its priority, and the sync only creates and closes records, never edits them. When that field changed upstream, the record kept its old priority and the urgent path never ran.
Key a record by every field that drives its handling. A sync that never edits must replace it when one changes.
Test transitions, not states. One fixed value never exercises a change.
Test transitions, not states. One fixed value never exercises a change.